GOT QUESTIONS?
WE'VE GOT YOU!
From pockets to care tips, here’s everything you might want to know before falling in love with your Portelle towel.
Our towels are designed with built-in pockets to securely hold your essentials, phone, keys, AirPods, cards, so you can train, swim, or move freely without worrying about your belongings.
Currently we ship within Australia only.
I can update this based on your preference.
No, the pockets are designed to sit flat and secure your items, even while moving, training, or walking around the gym or beach.
Shipping times vary by location and courier schedules. Most orders arrive within 3–8 business days. Peak periods may take longer.
If your towel arrives faulty or incorrect, contact us within 7 days with photos.
We’ll organise a replacement or store credit.
No, we offer store credit only unless the item is faulty or incorrect.
Yes! PORTELLE towels are made for multi-use:
✓ Gym
✓ Sauna
✓ Pilates
✓ Beach
✓ Pool
They’re versatile, durable, and perfect for active lifestyles.
Your everyday essentials, including:
• Phone
• Keys
• AirPods
• Card holder
• Small personal items
The pockets keep everything hidden and secure.
We recommend:
• Cold gentle wash
• Wash with similar colours
• Do not bleach
• Tumble dry low or air dry
Following this will keep your towel soft and long-lasting.
PORTELLE offers store credit only for eligible returns.
Items must be unused, unwashed, and returned within 14 days.
For full details, please read our Returns & Terms page.
