Terms & Conditions

PRIVACY POLICY

This website is operated by PORTELLE Haircare / PORTELLE.

Throughout this website, the terms “we”, “us” and “our” refer to PORTELLE.

By visiting, browsing, and/or purchasing from this website, you are engaging in our Service. This means that you agree to be bound by these Terms & Conditions (“Terms”), which we may amend or update at any time without notice.

If you do not agree with these Terms, please refrain from using this website or our Service.

This website is owned, operated, and managed by PORTELLE. Unless otherwise stated, all website content is the sole property of PORTELLE. We reserve all rights in relation to this property.

You agree to indemnify and hold harmless PORTELLE, its officers, directors, employees, agents, licensors, and suppliers from any losses, expenses, damages, legal fees, or costs resulting from a violation of these Terms or any activity related to your use of the website or Service (including misconduct or negligence) by you or anyone accessing the website through your account.

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TERMS OF PRODUCT USE

Please follow the usage guidelines for each product as listed on our website.
All testimonials or reviews featured on this website or on other platforms reflect the opinions of the authors only.

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DISCLAIMER

By accessing our website, creating an account, using our Service, or placing an order, you assume all associated risks, including but not limited to damage by potential viruses or malicious software transmitted through this website or third-party platforms.

By creating an account, you accept full responsibility for maintaining your account security and agree that any actions taken under your account (including orders placed) are your responsibility. PORTELLE reserves the right to terminate accounts at our discretion without notice.

PORTELLE is not liable for any disruptions, errors, or downtime related to this website.

PORTELLE disclaims all liability to the fullest extent permitted by law for any injury, allergic reaction, adverse effects, loss, or damage arising from or in connection with the use or misuse of our products or website.

In such cases, PORTELLE’s maximum liability is limited to the value of the product purchased.

PORTELLE reserves the right to correct errors or update product information at any time without notice.

If an item is incorrectly listed (e.g., pricing, sizing, description), PORTELLE reserves the right to refuse or cancel the order. If payment has already been processed, PORTELLE will issue store credit equal to the order amount.

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LOST PARCELS

PORTELLE accepts no responsibility for lost or unclaimed parcels.

Tracking information is emailed to you upon ordering, and it is the customer’s responsibility to follow up on tracking updates.

If incorrect address details are entered at checkout and the parcel is returned to us, customers must pay the re-shipping fee to have the item resent.

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UNAUTHORISED USE

You must not use this website or Service for any unlawful or unauthorised purpose.
This includes but is not limited to uploading or distributing abusive, harmful, defamatory, obscene, or illegal material.

You may not attempt to hack, disrupt, impair, or gain unauthorised access to this website, its servers, or connected networks.

You agree to indemnify PORTELLE for any loss or damage arising from your unauthorised use.

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SUBJECT TO CHANGE

PORTELLE reserves the right to update or change these Terms & Conditions at any time.
It is your responsibility to keep updated on changes.

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PORTELLE is committed to providing a secure shopping environment and protecting your privacy.

Any personal information collected through this website is kept strictly confidential, securely stored, and never shared with third parties (unless required or authorised by law).

The personal information you enter at checkout is sent directly to PORTELLE and our secure payment provider.

Your confidential information, such as your name, email, and shipping details, is never stored by anyone else.